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FAQ

GENERAL


Why do you use waxed cotton for all your outerwear?
In addition to it's excellent rain and wind protecting properties, we love the idea of working with fabric with historical roots. You can read more about the history of waxed cotton here!

Where are your coats made?
Our coats are designed in Seattle and manufactured in Vancouver, BC, Canada.

How long can I expect my coat or jacket to last?
Our coats and jackets are designed and made to last a lifetime with proper care.


FABRIC & CARE


How do I care for my coat?
Please visit our FABRIC CARE page where you can find detailed instructions for re-waxing and caring for your FELLER coat.

Can I machine wash or dry clean my coat or jacket?
No! The waxed coating is not designed to withstand either of those two cleaning processes. If you do wash or dry clean your coat, you stand the chance of removing the waxed coating and shrinking your coat. For instructions on how to clean and care for your coat, please visit our FABRIC CARE page.

How do I re-wax my coat?
Please visit our FABRIC CARE page which has step-by-step instructions for re-waxing your coat. If you need additional help, there are many YouTube video tutorials that clearly demonstrate the procedure for waxing your coat. If you need further assistance, please email us.

 

ORDERING & RETURNS


How do I return my coat?
Please visit our RETURNS page for easy returns.

Where can I find your coats in my area?
Please visit our STOCKISTS page. If you do not see one in your area, please let your favorite store(s) know about us! 


Have a question we didn't answer? Email us