FAQ

GENERAL QUESTIONS 

Why do you use waxed cotton in your outerwear?

In addition to its excellent rain and wind protecting properties, we love the idea of working with fabric with historical roots.

Where are your coats made?

Our coats are designed in Seattle and manufactured around the world in ethical factories.

Are your coats warm?

Cotton is a breathable, cool feeling fabric which allows for all-year comfort. For adding additional warmth during the winter months, we offer optional liners that can be zipped into any of our coats or jackets.

What is your return policy?

We want you to be exceptionally happy with your purchase! We allow returns within 7 days of delivery. You can read more about our return policy here.

WAXED COTTON COAT FABRIC & CARE

How do I care for my coat?

Please visit the product page and click the "PRODUCT CARE" tab to find out how to care for your jacket.

How do I re-wax my coat?

Most of our coats are machine-washable waxed cotton and don't ever need to be re-waxed!

For coats that are made with Traditional Wax fabric, there are many YouTube video tutorials that clearly demonstrate the procedure for waxing your coat. For further assistance, please email us.

How do I remove the wrinkles from my coat?

Some wrinkling in your coat is part of the inherent quality of waxed cotton fabric. In order to reduce the number of wrinkles, you may use an iron on a low setting without steam. Please note that if you use steam or a high setting, it might melt the wax finish, thereby reducing the water-resistant efficacy of the coat.

ORDERING & RETURNS

How do I return my coat?

Please visit our RETURNS & EXCHANGES page within 7 days of delivery of your purchase. 

Where can I find your coats in my area?

We are mostly selling our wares online, however we do sell to a few select stores. To find out if one of them is near you, please email us!

Do you have a physical store?

No :)

Have a question we didn't answer? Email us!