GENERAL SHIPPING INFORMATION
We offer free standard shipping within the continental US.
All orders are shipped by UPS Ground or USPS.
All orders are processed within 1-2 business days unless otherwise notified.
For your convenience, a tracking number will be emailed upon submission of your order.
Payment of additional duties may be required for delivery.
For any questions regarding your shipment, please email us!
RETURNS & EXCHANGES
We want you to love your FELLER coat, however, if you are not completely satisfied, you may return your purchase for a full refund within 7 days of receipt. Please email us to request a return authorization number and free shipping label. A refund will be issued upon receipt of the coat in our warehouse.
Items must be returned unworn, in their original condition and still have their tags attached. We reserve the right to deny a refund if the returned items do not meet this criteria.
Please note that we can only offer returns on full priced items (ie. items not on our sale page)
If you need to exchange your purchase for the same style please email us for a return label. We will create a new order for you.
If you need to exchange your purchase for a different style, color or size, please return your item first and then place a new order.
All items that are on our sale page are final. While we do not accept returns for any items on sale, we will gladly offer you a size or color exchange.
If you receive a damaged item, please email us immediately so that we send you a replacement.
For any questions regarding your return or refund, please email us. We're happy to help!